A lockout can happen because keys are inside or missing, or because a key or lock isn’t working as expected. Use these safe checks to decide whether to call a locksmith.

What may be causing the lockout

The keys may be inside, misplaced, or not turning the lock. A latch or lock may also be sticking or damaged. From outside, check whether another door you normally use is already unlocked. Don’t force the door or take the lock apart.

When to contact a locksmith

Call a locksmith if you can’t get in through a door you normally use, a key is stuck or broken, or the lock appears damaged. If someone inside faces an immediate safety risk, contact emergency services.

What to ask before booking

Ask whether they handle residential lockouts and your type of lock, what the service call and any other charges will be, and what they need to verify that you live at the address. Confirm they serve your Asheville address.

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